Client Implementation Manager in Edinburgh

Role Title: Client Implementation Manager

Business: Commercial Banking

New or Existing Role: New

Grade: GCB 5

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.

We are currently seeking an ambitious individual to join our team as a Client Implementation Manager, working together with colleagues to define, manage and achieve divisional business targets.

Role Purpose

The GCB5 Client Implementation Manager role will be based within the Global Liquidity and Cash Management (GLCM) Implementation Team, whose purpose is to on-board new and existing clients across multiple client segments.

The role will achieve and realise new business for the HSBC Group by pro-actively managing the on-boarding and implementation of GLCM solutions for major Global, European and UK Clients.

In this role, you will:

• Project manage implementation of GLCM solutions for Corporate, Financial Institutions Group (FIG) and Non Banking Financial Institution (NBFI) clients, working closely with key internal stakeholders (e.g. Coverage, Sales, Service, Product, Operations)
• Drive progress and timelines of projects to achieve optimal ‘time to revenue’ for the bank and to meet client expectations from a delivery standpoint
• Be up to date on product and technical developments to implement the most appropriate customer solution
• Engage with and build close working relationships with European and global colleagues in order to facilitate a seamless implementation process

To be successful in the role, you should meet the following requirements:

• Past working experience in a relevant role, i.e. ‘Implementation Manager’ role experience is desirable but not essential
• Availability to undertake any travel required for this role, i.e. some domestic and overseas travel to meet clients
• Relevant product knowledge including GLCM products and services is desirable but not essential
• Experience working in relevant environment/s, i.e. Global Liquidity and Cash Management, Global Banking and Markets is desirable but not essential
• Role relevant qualifications, i.e. CertICM, Prince2 is desirable but not essential
• Experience of using relevant software packages, i.e. Excel, Microsoft is desirable but not essential
• Previous experience of delivering an excellent customer service
• Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered

You’ll achieve more when you join HSBC. 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.