Customer service jobs

What do you do in a customer service jobs

Customer service jobs come in all different forms, with some of the UK’s biggest employers, with huge variety in the working environment. The ‘traditional’ kind of role is an in-store customer service assistant. This job involves helping customers with refunds, exchanges, and other queries in the shop. There may also be issues that need someone to call out to a customer’s home or other off-site location. These customer service agents or representatives are the faces of a company, out and about and on the move; sometimes a driving licence is required for a role like this. Finally, the most common kind of position these days is a customer service advisor who works over the phone. These are the people you call when you need your Wi-Fi fixed, or your account access reinstated, for example. Think you could be that happy, helpful voice on the other end of the phone? Have a look at some of the call centre jobs we have on offer.

There are also different levels to customer service jobs. After all, someone needs to run the show and keep everything in order. That’s where a customer service manager comes in. In this role, you’d be in charge of leading all the other agents and advisors, and making sure they follow procedure. You might also have to deal with some customers with more difficult problems, so make sure you have plenty of patience. These are great options for full-time jobs, as you can put in the hours to climb the ranks. Not into the leadership aspect? No worries, you could also get a job as a customer service administrator. You’d be taking care of the admin side of things, making reports on call length and conversion rates, among other things. If you’ve got a good head for numbers, this one is for you; have a look at some of the openings we have to offer. Still not convinced? Check out our help desk jobs and online support jobs to see if one of those suits you better.

What types of customer service jobs are there?

Gone are the days of customer service jobs stuck sitting in a call centre all day. Now these kinds of positions are way more adaptable to different lifestyles and schedules. The number of remote customer service jobs is on the rise, as employers realise that some people can’t be in the office Monday to Friday. You can still fulfil all your duties as a customer service assistant when you work from home. Most companies will even set you up with a work phone and/or laptop, so you don’t even have to supply your own materials for the job. If flexibility isn’t your issue, but rather a lack of time in general, you don’t have to worry; there are plenty of part-time jobs in customer service available too. You can work only a couple of days during the week, if you just want to top up your bank account. You can also find customer service weekend jobs, as well as evening and night jobs in customer service centres, if that’s more your thing. Whatever suits your schedule, go for it.

Have you found the customer service job that fits what you’re looking for? Great, then it’s time to start applying! With YoungCapital, the process couldn’t be easier. Once you register with us, you can upload your CV and all your contact details to your profile, so you don’t have to add them every time you apply. Your CV should include your relevant work experience, and any skills and interests you have that might show off your suitability for the position. Then, attach a great cover letter detailing why you’re the right fit for the job. You should keep it clear and concise, summarising everything in a few lines; employers don’t want to be bogged down with information. Once you have all the documents uploaded, you’re ready to click ‘apply’ on all the customer service vacancies you like. So, what are you waiting for? Go off and find the ideal customer service job to match your skills asap.

FAQs about customer service jobs:

Where can I hear about new customer service jobs?

When you create an account with YoungCapital, you can turn on email notifications for customer service jobs that match what you’re after. You’ll have all the newest vacancies sent to your inbox, so you’re always in the loop.

Can I get a customer service job with no experience?

Absolutely! There are plenty of customer service jobs at entry level that provide training and allow you to learn on the go. Just add ‘no experience’ as a keyword in your search.

I haven’t heard back about my application for a customer service job. What now?

If you’re worried about the status of your application for a customer service job, you can check its progress in your profile to see how far along it’s got. Still worried? Feel free to get in touch, and we’ll try and sort it out asap.