Undergraduate Placement Year 2024 - Customer Relations Intern in Worcester

We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.

First thing’s first, we’re flying the flag for a more responsible age of heating in the UK, looking after both people and the planet. The world needs more green technologies and we’re right in the thick of it, with our brand-new heat pumps and hybrid heating systems.

But it’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.

And as an organisation of more than 1,800 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.

If that sounds like something you’d like to be a part of, we’d love to meet you.

Come and work #LikeABosch at Worcester Bosch.

You will be rewarded with a competitive salary, company pension, employee discounts and extensive health and wellbeing support.

Join us for your placement year in summer 2024! Our internships are designed to give you an insight into what it's like to work for a world-renowned brand with a culture of support and community.

Our Customer Relations Intern is responsible for helping the team investigate and resolve any customer issues promptly and with a high degree of diplomacy and empathy appropriate to the situation. You will be responsible for the administration duties required to complete compensation payments. Continued development of our reporting tools, you will need to work closely with other departments within the After Sales department to build positive and rewarding relationships to achieve and maintain both individual and departmental productivity, quality and service standards. You will develop the skills to pro-actively identify ways in which we can minimise and reduce complaints and feed all ideas into appropriate team.

Please note that to be eligible for this role, you must be an undergraduate student seeking a placement year as part of your degree - if you do not meet these criteria please consider applying for other positions.

Our ideal candidate should:

As a Customer Relations Intern you will need to have good communication skills, empathy and an eye for detail. You will also need to have a good understanding of Microsoft Excel.

The following skills and attributes would be a bonus but aren't essential to the role:

Knowledge of power BI.

Expected Start Date: July 2024

Working Hours: 39 hours a week; Monday – Thursday 08.00 - 17.00 and Fridays 08.00 - 16.00 with a 1-hour unpaid lunchbreak.

This 1-year internship comes with the following benefits:

• 20 days annual leave per year plus bank holidays
• Some travel away might be required
• Access to the Perkbox Benefits platform
• Discounts on products from across the Bosch Group
• Enhanced pension contributions
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Volunteering days
• Policy to support growing families
• Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme
• And more!

Deadline for Applications: Wednesday 31 January 2024 - please note, we reserve the right to close this vacancy at any time, so we encourage candidates to submit their applications as soon as possible.

Right To Work: please ensure you have a valid Right To Work in the UK status for the entirety of the placement year upon submitting an application.