Undergraduate Placement Year 2024 – IT Support Intern in Worcester

We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.

First thing’s first, we’re flying the flag for a more responsible age of heating in the UK, looking after both people and the planet. The world needs more green technologies and we’re right in the thick of it, with our brand-new heat pumps and hybrid heating systems.

But it’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.

And as an organisation of more than 1,800 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.

If that sounds like something you’d like to be a part of, we’d love to meet you.

Come and work #LikeABosch at Worcester Bosch

Join us for your placement year in summer 2024! Our internships are designed to give you an insight into what it's like to work for a world-renowned brand with a culture of support and community.

As our IT Support Intern your main responsibilities will be:

• Provide IT consulting and customer support for mobile devices
• Provide IT consulting and customer support for computer desktop / laptop & tablet devices
• Support field service solutions / applications / hardware
• User administration
• Provide customer support solutions
• Support customer support applications
• Participate in customer support drop-in sessions
• Installing and setting up hardware and software
• Provide Office 365 Administration & support
• Resolve customers IT problems via telephone, remote control or in person
• Maintaining asset register records
• Assisting in the roll out of new IT procedures
• Prioritising daily and other workload to ensure that any outstanding issues are resolved or escalated
• To take agreed responsibility for specified areas on IT Support functions and technical issues as agreed, including the introduction of new technologies into the department and the Bosch Group
• To create, maintain and participate in the departmental knowledgebase and documentation process

Please note that to be eligible for this role, you must be an undergraduate student seeking a placement year as part of your degree - if you do not meet these criteria please consider applying for other positions.

Our ideal candidate should:

• Have the ability to use an analytical and logical approach to identify and resolve problems
• Be computer literate with a good knowledge of Microsoft Office packages including O365 and ready to embrace new ways of working through digitalisation
• Have good practical knowledge of IT hardware, components, and Software
• Have hands on experience of mobile devices specifically Apple devices
• Be able to adapt quickly to changing working environments
• Have good organisation and planning skills with the ability to prioritise workload
• Have the confidence to challenge and propose new ideas
• Be able to communicate confidently with people at all levels
• Have the capability to work well in a team as well as independently, using own initiative
• Have good attention to detail and a quality mind-set

Expected Start Date: July 2024 (date negotiable)

Working Hours: 39 hours a week; Mon – Thurs 08.00 - 17.00 and Fri 08.00 - 16.00 with a 1 hour unpaid lunchbreak

Location: Cotswold Way, Worcester, WR4 9SW (this is an office-based role)

This 1-year Internship comes with the following benefits:

• 20 days annual leave per year plus bank holidays
• Discounts on products from across the Bosch Group
• Networking opportunities across Bosch UK
• Access to the Perkbox Benefits platform
• Enhanced pension contributions
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Volunteering days
• Policy to support growing families
• Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme
• And more!

Deadline for Applications: 2 February 2024 - please note, we reserve the right to close this vacancy at any time, so we encourage candidates to submit their applications as soon as possible.