Undergraduate Placement Year 2024 – Employee Experience Intern in Worcester

We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.

First thing’s first, we’re flying the flag for a more responsible age of heating in the UK, looking after both people and the planet. The world needs more green technologies and we’re right in the thick of it, with our brand-new heat pumps and hybrid heating systems.

But it’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.

And as an organisation of more than 1,800 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.

If that sounds like something you’d like to be a part of, we’d love to meet you.

Come and work #LikeABosch at Worcester Bosch.

You will be rewarded with a competitive salary, company pension, employee discounts and extensive health and wellbeing support.

Join us for your placement year in summer 2024! Our internships are designed to give you an insight into what it's like to work for a world-renowned brand with a culture of support and community.

You will be:

• Ensuring an excellent first impression and employee experience by managing the induction for new Field Service Engineers.
• Supporting a team of over 350 Service Engineers and Apprentices to ensure they have the information, skills, knowledge, and equipment to provide our market-leading customer service.
• Supporting our employees in driving customer engagement and loyalty for our brand.
• Developing training and communication material to support the implementation of new processes for the Field and Contact Centre.
• As a core part of our After Sales department you will be advising and supporting our managers on a range of queries to ensure the smooth running of day-to-day operations.
• Using your initiative and can-do attitude to solve complex problems involving many different stakeholders.
• Assisting with organising and running a variety of Field Service and After Sales events and conferences.
• Having the opportunity to meet and develop relationships with a variety of different people from diverse backgrounds across the organisation.
• Assisting in the selection process of New Apprentices (Selection Days).
• Liaising with external service providers.
• Supporting Internal Quality Auditing and Training teams within the Aftersales Department.

Please note that to be eligible for this role, you must be an undergraduate student seeking a placement year as part of your degree – if you do not meet these criteria please consider applying for other positions.

Our ideal candidate:

• Computer literate with a good knowledge of Microsoft Office packages and is ready to embrace new ways of working through digitalisation.
• Good organisation and planning skills with the ability to prioritise workload.
• Ability to adapt quickly to changing working environments.
• Hardworking with a good attention to detail and a quality mind-set.
• Has the capability to work well in a team as well as independently, using own initiative.
• Have the confidence to challenge and propose new ideas.
• Prioritising and completing urgent tasks and longer-term project work.
• Ability to communicate confidently with people at all levels.
• Bringing fresh eyes and new ideas to existing ways of working and contributing to the culture of continuous improvement.

The following skills and attributes would be a bonus but aren’t essential to the role:

Full UK Driving License

Expected Start Date: July 2024

Working Hours: 39 hours a week; Monday – Thursday 08.00 - 17.00 and Fridays 08.00 - 16.00 with a 1-hour unpaid lunchbreak.

This 1-year internship comes with the following benefits:

• 20 days annual leave per year plus bank holidays
• Hybrid working options available
• Some travel away might be required
• Access to the Perkbox Benefits platform
• Discounts on products from across the Bosch Group
• Enhanced pension contributions
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Volunteering days
• Policy to support growing families
• Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme
• And more!

Deadline for Applications: Wednesday 01 February, 2024 - please note, we reserve the right to close this vacancy at any time, so we encourage candidates to submit their applications as soon as possible.

Right To Work: please ensure you have a valid Right To Work in the UK status for the entirety of the placement year upon submitting an application.