Team Manager in Newcastle upon Tyne

Job description

As a Team Manager, our people are your customers. You play a pivotal part in putting your team first and inspiring them to be great.We advocate for a People First approach throughout our business with Customer Service as our area of expertise. In our busy contact centre you will relish the opportunity to learn and develop your skills further by working collaboratively with colleagues, other departments and our Clients.It is essential you have passion for management and customer service in order to create an environment for success through regular coaching, engaging and motivating your team.It is also important that you are a confident and experienced leader, with great problem solving skills that can effectively deliver in a fast paced and changeable environment.You will be a self-assured competent manager with experience in delivering effective HR solutions, from return to works to disciplinary procedures.By leading the way you will develop your team’s skills and confidence in order for them to build brand loyalty by taking ownership of customer queries and providing consistently positive solutions.*What you need to know*·Contract: Full time permanent, 37.5 hours per week.Operational hours: 8:00-18:15 Monday to Friday, 1 in 6 Saturday's 09.00 - 14:00. (you may be required to work outside of these operating hours occasionally)Pay - £23,000 per year*What we can do for you:*· Casual dress code· Fantastic *learning and development* opportunities· Lifestyle Benefits programme – featuring *thousands of discounts*, special offers and *exclusive employee deals**Summary of responsibilities:*· Lead and coach a team to meet and exceed business objectives, ensuring that financial, operational and quality metrics are consistently achieved.· Follow a process of continuous review and proactive management of absenteeism and attrition for all Advisors.· Continually review and monitor work performance of all Advisors against agreed KPI’s.· Ensure Advisors are recognised and rewarded for outstanding achievements/performance in line with company mission and values.· Facilitate a culture of open and honest two-way communication with all team members.· Ensure action from employee satisfaction surveys are implemented and continuously reviewed.· Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job.· Ensure appropriate actions are taken to improve client satisfaction survey scores.*What we need from you:*· Evidence of effective interpersonal, coaching and leadership/supervisory skills.· Previous experience working in a call centre environment is essential.· Excellent telephone, computer/keyboard, verbal and written communication skills.· Good numeric and verbal reasoning skills.· Effective problem-solving skills.· Performance Management skills.· Client/customer management skills.*What are you waiting for? Start your Foundever journey and click apply!**#newgb04*Job Types: Full-time, PermanentSalary: £23,000.00 per yearBenefits:* Casual dress* Company events* Company pension* Employee discount* Free parking* Health & wellbeing programme* On-site parking* Sick paySchedule:* Monday to Friday* Weekend availabilitySupplemental pay types:* Bonus schemeExperience:* Team Manager: 1 year (required)Work Location: In personApplication deadline: 18/02/2024Reference ID: #newgb04

Extra information

Status

Closed

Education Level

Secondary School

Location

Newcastle upon Tyne

Type of Contract

Full-time jobs

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English