Customer Service Officer, STOWMARKET in STOWMARKET, IP14 1AD

Job description

Babergh and Mid Suffolk District Councils - Stowmarket, Suffolk IP14 1AD £25,545 - £28,770 per annum (pro rata for part time) Full Time, 37 hours per week Fixed Term or Secondment opportunity for 18 months Full time, part time and job share opportunities will be considered. We are looking for a Customer Service Officer to join our team in Customer Services. You will share our values, commitment, and motivation to make a difference for our residents, clients, and communities. About the role The role will be a mix of both home working and working at our customer access points on a rota basis across Stowmarket, Sudbury, Shotley and Hadleigh between the hours of 8.30am - 5pm, Monday to Friday. Our team members provide excellent customer service in a fast-paced environment via various communication methods with the majority being a high volume of telephone enquiries (between 65-85 calls handled per day, per officer). About you You will: need to be enthusiastic and customer-focused be well organised have these qualities together with the ability to understand situations and develop solutions to problems using your own initiative. You must be able to work accurately whilst applying processes and ensuring that customer queries are resolved as much as possible at the first point of contact. About us Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk. We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two Areas of Outstanding Natural Beauty (AONB) within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK. Benefits of working for us Great opportunities for learning and development. Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years’ service, plus bank holidays). Competitive Local Government Pension Scheme. Wellbeing Support Programme. Employee Assist Programme. Health Care Options. For more information, visit our Employee Benefits page (suffolkjobsdirect.org) and view \'The best things about working for Babergh and Mid Suffolk District Councils (youtube)\' to find out what our employees say about working for us. Our ways of working Work is what we do, not where we go! We are committed to working in a more hybrid way, with a mix of office, home, and remote based working (business needs permitting). This has worked well for us and is something we will be continuing with. We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents. For more information For an informal discussion please contact Gary Allen on 01449 742887 or by emailing:gary.allen@baberghmidsuffolk.gov.uk Closing date: 5pm, 1 February 2024. Please ensure: you read the Job Description (pdf) and Addendum (pdf) before applying for this job opportunity. you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only. your statement indicates how you meet each of the criteria in the ‘Person Profile’ section of the Job Description/Person Specification. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

Extra information

Status

Closed

Education Level

Secondary School

Location

STOWMARKET, IP14 1AD

Type of Contract

Full-time jobs

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English