Customer Service Advisor in Gateshead

Job description

We are looking for a team of experienced

Part Time

Inbound Customer Service Specialists to join our TP family for one of our government campaigns. Our vacancies are office based and you will work from our

Gateshead

office. If you enjoy supporting customers and have a desire to serve a real purpose as the country faces difficulty in the cost of living crisis, this WILL be the role for you!

Role:

Customer Service Specialist Site:

Tyne River House Gateshead, NE11 9SZ Start Date:

Start date 29th January 24 Contract:

Part-Time Training Duration:

10 days, Monday to Friday (full time training must be attended 9am-5:30pm) Hours:

21 per week Shifts:

3 full days.

Monday and Tuesday 7.5 hours (30 min break will be deducted from this) and fully flex availability required for third day

NO WEEKEND WORKING

and

NO BANK HOLIDAYS. Salary:

£11,378.64 pa (£10.42ph)

THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME OPTION IS AVAILABLE

What does my role involve?

• A typical day will see you working in a lively & vibrant environment. • You will start your day signing into your systems, making sure you are ready for the day ahead. • As a Customer Service Specialist your role will involve providing excellent service to a diverse range of customers and employers. • You will will be working on an inbound channel and supporting with online queries from customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries. • You will be informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work. What do we need from you?

• Strong verbal and written skills with the ability to show attention to detail • Ability to establish collaborative customer relationships in a fast-paced environment. • A good attitude and the ability to interact with lots of different people. • Professional and friendly telephone manner. • Customer Service experience. • Experience of working in a target driven environment to a high standard. • PC skills, and the ability to navigate multiple systems competently, with ease. • A good consistent typing speed. • Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. • Able to work within a fast paced, engaging environment. Benefits of being a Customer Service Specialist

• On-line recruitment process, with potential job offer within 24 hours and fully paid training. • 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary. • Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy. • Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too! • Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub. • Life Assurance Cover & Pension Scheme. • Length of Service and monthly recognition awards. • Opportunities for career development and progression.

If you’re interested in joining us, APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!

#Priority

Extra information

Status

Closed

Education Level

Secondary School

Location

Gateshead

Type of Contract

Full-time jobs

Profession type

Bar Staff / Waiters and Waitresses

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English